Frequently Asked Questions
Everything you need to know about your new American Express E-Bike.
What is the average range of an American Express E-Bike on a single charge?
Depending on the model and pedal-assist level used, our e-bikes typically offer a range between 35 to 65 miles per charge.
Do you offer financing options for larger purchases?
Yes, we provide flexible financing options at checkout, allowing you to pay for your e-bike in monthly installments.
How long does shipping take and is assembly required?
Orders usually ship within 3-5 business days. Your e-bike will arrive 85% pre-assembled; a simple tool kit and step-by-step guide are included for the final setup.
What is your return policy for electric bikes?
We offer a 30-day return policy for bikes in new, unused condition. Please note that a restocking fee may apply for items not in their original packaging.
Are the batteries replaceable and where can I buy spares?
Yes, all our batteries are removable and replaceable. You can purchase additional batteries and chargers directly from our 'Accessories' section.
What kind of warranty comes with my purchase?
Every American Express E-Bike comes with a comprehensive 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.